FAQs

There are 12 entries in the FAQ.
Pages: 1

Questions:

Questions and Answers
Can I send a wants list?
	We want to receive your wants lists. These will be checked against stock on the site and off-site and if we have anything we will reply with a quote. Collections are being bought continually, so it's worth a try...
Can I have personal assistance?
	Yes, when available (Monday-Friday 9am - 5pm GMT) we will be only too happy to take your calls & e-mails. We'll endeavour to respond immediately. If not, then within 24 hours.
Can I cancel my order?
	Yes, you can cancel your order up to 7 days after the order was made. However, on the basis that we will have posted the order within 24/48 hours (as our customers would expect) you will be responsible for any postage costs incurred by us if the order has been dispatched before your cancellation.
Do I have to pay tax?
	No. All prices are inclusive of Tax.
How can I pay?
	Our shopping cart will take you to a payment page where you will be prompted to pay securely via Mastercard, Visa, Switch, Delta, American Express, JCB or Solo. We also accept cash, cheques, postal orders, Paypal and Bank Transfer but if you wish to pay by any of these means then please e-mail marc@beatmuseum.com with the records you want and your postal address/preference and we'll get back to you with a total amount and further instructions.
What is the Beat Museum's returns policy?
	If you receive your order and are unhappy with it in any way then you will be entitled to a full refund or credit at The Beat Museum. Refunds/credit will only be given on the safe return of the original order. However, we will not unreasonably with-hold refunds/credit.
Why should I subscribe to the mailing list?
	By subscribing to the mailing list you will be able to receive notifications of special offers and access promotional discounts.
How do I register?
	Click here to register. Fill in your details and provide a username and password. This will register you on our database.
What are the benefits of registration?
	By registering with us you will be provided with a more personalised experience. Whenever you purchase from the site your details will automatically be entered into the form for you. The site will either detect your return or you will be required to login which is simply a case of entering the username and password that you provide during registration. By registering we will also be able to view your order history in order to offer you future discounts or offers.
What are my postal options and what do they cost?
	Postal options depend on the country you require shipping to. If you click here you can go to a page that lets you select your country and the number of records you expect to purchase. This will then give you an exact quotation of what your postal costs will be.
How do I use the Beat Museum shopping cart?
	It is very simple. When you want to buy a product click on the add to cart icon. This will add the item to your cart and take you to the view cart page. You can then either continue shopping or proceed to the checkout page.
Does the Beat Museum sell new releases?
	No! We deal in back-catalogue, deleted, rare and second-hand vinyl only. We buy collections from DJ's, music lovers & collectors. We choose not to deal with distributors generally but do have some contacts for re-press material if required.